RETURN & REFUND POLICY

At XEYLA, we want you to shop with confidence. Please review our policies carefully before placing your order.

ALL SALES ARE FINAL

Due to the nature of our products, all purchases are final. We do not offer voluntary returns, exchanges, or refunds for changes of mind, personal preferences, or incorrect selections.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number, a description of the issue, and clear photographs.

We will review your request and provide an appropriate resolution in accordance with applicable law.

FINAL SALE COLLECTION

All items in our FINAL SALE collection are final purchases and are excluded from XEYLA's voluntary 30-Day Limited Jewelry Warranty.

30-DAY LIMITED JEWELRY WARRANTY

Eligible jewelry purchases outside the FINAL SALE collection are covered by our separate 30-Day Limited Jewelry Warranty for manufacturing defects, subject to review and approval.

This warranty does not apply to accessories or crystals.

PLEASE SHOP MINDFULLY

We encourage you to carefully review product descriptions, photographs, materials, sizes, and colors before completing your purchase.

Nothing in this policy limits consumer rights or remedies required by applicable law.