Our Commitment to Quality
At XEYLA, we stand behind the quality of our jewelry. We offer a 30-day limited warranty against manufacturing defects, beginning on the date your order is delivered.
WARRANTY COVERAGE
This limited warranty applies exclusively to jewelry purchased from XEYLA, excluding items from our Final Sale collection.
Accessories and crystals are not covered by this voluntary warranty.
WHAT IS NOT COVERED
The warranty does not cover:
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Normal wear and tear or scratches.
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Accidental damage, misuse, or improper care.
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Loss or damage caused by external factors.
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Natural changes to plated finishes over time.
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Damage caused by prolonged exposure to water, chlorine, saltwater, perfumes, lotions, cleaning products, or harsh chemicals.
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Any item purchased from our Final Sale collection.
HOW TO SUBMIT A CLAIM
Please contact us within 30 days of delivery and provide:
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Your order number.
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A brief description of the issue.
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Clear photographs showing the defect.
All warranty claims are subject to review and approval. If approved, XEYLA may offer a replacement or another appropriate resolution based on product availability and the circumstances of the claim.
IMPORTANT INFORMATION
This limited warranty is separate from our return and exchange policies. Nothing in this policy limits any rights or remedies available under applicable consumer protection laws, including rights concerning defective or incorrectly supplied products.
Thank you for choosing XEYLA. Wear Your Energy. ✨